Frequently Asked Questions

Find answers to common questions about our laundry and ironing services, booking process, turnaround times and how we care for your items.

General Questions

Yes, we’re a locally run service focused on reliable, personal laundry care.

No. All services are pay-as-you-go with no long-term commitment.

Yes. Our pricing is transparent, with no hidden fees.

Yes. Weekly and fortnightly customers receive discounted rates.

Payment is accepted via bank transfer or cash on delivery

You can book via phone, message, or online enquiry form.

We operate Monday to Saturday, with flexible pickup times.

Standard turnaround is 24–48 hours depending on load size.

Yes, express service is available at an additional cost.

Please let us know as soon as possible and we’ll accommodate.

Items are sorted by colour, fabric type and care requirements.

Yes, eco and hypoallergenic options are available on request.

No. Each customer’s laundry is washed separately.

Yes, delicate and hand-wash items are cleaned with extra care.

Laundry is returned neatly folded or hung, ready to store or wear.